You're challenged to reduce your IT costs and increase the total cost of ownership of your applications while increasing service quality. The marketplace is constantly changing and your company is becoming increasingly reliant on packaged ERP/CRM applications such as SAP and Oracle for its enterprise business functions. But the cost and complexity of maintaining them, updating them and modernizing them to achieve the agility your company needs is growing. There's almost nothing left in your IT budget for innovative new projects. What are you going to do?
You need effective application management that features decision-making, services and productivity that matches your goals. The solution must also provide you with visibility into your service level metrics, increase productivity and achieve continuous improvement.
HP offers you a dependable Applications Management Services – Enterprise solution that provides you with the flexibility and responsiveness to accommodate your company's global growth and objectives while meeting the ongoing fluctuations of the marketplace. We develop with you, a strong governance model that defines roles and accountability for decision-making and resolving issues.
Applications Management Services – Enterprise: Description of Services
You need to simplify your applications portfolio. We can help you:
- Achieve transparent costs measured by defined metrics
- Reduce complexity and customization in the applications environment
- Promote global standardization with configurations that meet local requirements
- Improve scalability and flexibility of technology and applications
- Enable revenue generation and strengthen customer relationships
- Enable continuous productivity and process improvement across your company's supply chain, customer service, engineering and information
Your ERP application's technical and business value is maximized through our Applications Management Services – Enterprise. This solution supports your immediate requirements for ERP managed services and provides you with a high level of flexibility and scalability as your business needs evolve.
Our Applications Management Services – Enterprise solution also provides you with rapid response to issues and focuses on maintaining the overall integrity of your ERP software package. Our on-site, onshore, and offshore delivery model offers you applications services with:
- Responsive program management
- Skilled resources
- Quality-focused delivery
By choosing HP as your partner for applications management, you get the reliable, cost-effective services you need, performed to the level required to meet your needs.
Solution Approach
Our Applications Management Services – Enterprise solution provides ongoing functional and technical support for your ERP applications. We can stabilize, optimize, and extend your ERP applications so that its functionality continues to meet your growing and changing needs. Additionally, we maintain the integrity of the software package for easier vendor upgrades.
We can help you reach your objectives by providing the following benefits:
- Transparent costs measured by defined metrics
- No surprises, no hidden costs – simply increased efficiency yielding direct cost savings to you
- You have more control over your IT budget
- Cost predictability coupled with cost-effective delivery and service excellence allows you to focus resources on other strategic objectives
- Reduced complexity and customization in the applications environment
- Control the level of customizations to your ERP package using our experienced functional experts to review and analyze identified application gaps
- Receive consistent and scheduled responses to regulatory updates and minor upgrades
- Increased global standardization and common, shared services across business lines
- Receive increased value from your ERP investments through a stable, consistently supported and globally managed enterprise application environment
- Minimize resolution times and maximize solution quality
- Improved scalability and flexibility of technology and applications
- Support the growth and reduction in applications, users and customizations
- Cost-effective, consistent delivery that maintains your focus
One Size Does Not Fit All
HP offers tiered levels of service to match your business goals, giving you a range of price versus value options for your application management.
Choose HP
You can depend on HP to consistently meet your expectation and deliver on our enterprise application management commitments. Your goal is to provide stable and flexible support for your ERP application users; we'll help you meet that goal by offering our service-based Applications Management Services – Enterprise solution.
Through our globally established centers of expertise, we focus on providing high-quality support utilizing a global support model to ensure we balance reduced cost with low risk. Pooling our resources into a leveraged model enables us to deliver high-quality services to you at a lower cost because dedicated resources for all roles are not essential.
Our Applications Management Services – Enterprise processes are tailored to meet your service requirements. We build a team of on-site, onshore, and offshore resources to support your ERP applications, related custom modules and supported third-party software 24/7. Through our close ERP vendor alliances, HP provides fast turnaround on application support and upgrades.
Our HP centers of expertise can provide you with cost-effective, consistent Applications Management Services – Enterprise delivery that maintains focus on your business. The immediate benefits are lower cost, improved performance and superior satisfaction.
Additionally, our Applications Management Services – Enterprise focuses on reducing your total cost of ownership by engaging globally located resources that apply standardized processes to provide support at a fixed price. This strategy integrates a worldwide network of delivery capabilities and best-in-class systems and standards to achieve the optimum balance of service, quality and price based on your goals and priorities. This approach allows for reinvestment in business strategies and promotes effective management of value-add partners while focusing on your core competencies.
With more than four decades of applications management experience, more than 3,600 enterprise application professionals supporting over one million applications users in 9 languages throughout 54 countries worldwide, HP is the right company to have behind your success.
For more information about what HP Enterprise Services can do for you, submit a business inquiry.