Business Process Outsourcing
Let a Specialist Manage Your Non-Core Business Processes So You Can Focus On Your Business
More On Business Process Outsourcing
To remain competitive in the global economy, you need to concentrate on what made you successful in the first place – your core business. You can't afford to expend valuable time and energy managing transactions and noncore processes that could be handled by other specialists. HP can provide the strategy, solutions and services you need to solve your complex business issues, achieve results and maintain your competitive advantage. Combining our years of information technology (IT) management and business process outsourcing expertise with knowledge specific to your industry, we can provide business-focused solutions tailored to your specific strategic goals.
With the Help of HP, Clients Have:
- Handled 1.5 million calls per month while improving first-call resolution to 92% and reducing average wait to less than 14 seconds
- Cut operational costs for a government bank by 30% and complaints by 60%
- Reduced card processing fraud losses by 50% and doubled processing throughput
- Increased average number of items per order by 36% and reduced IT costs by 30%
- Reduced customer service expenses by 40% and reduced abandon rate to less than 3%
Our full portfolio of BPO solutions will help you improve customer loyalty, drive revenue growth, maximize operational and organizational efficiency, integrate your business processes and applications, and save you money. We have the capability to deliver optimum value in BPO solutions because of our:
- Domain expertise
- Process excellence
- Best-of-breed applications and alliances
- Economies of scale
- Globally secure network
- Best Shore delivery – the optimum mix of onshore, near-shore and offshore outsourcing
By leveraging our experience as an outside business process expert, you are free to concentrate on your core business. Consider that we:
- Conduct business with over 300 clients in 26 countries
- Employ thousands of service professionals, with 65% of those outside the United States
- Have more than 30 years experience in BPO
- Process more than 1 billion U.S. Medicaid and Medicare claims annually, more than any other company
- Administer 45 million credit card accounts and process more than 5 billion merchant transactions annually in 18 countries
- Deliver contact center services from 144 locations in 48 languages
- Process more than 5 billion merchant transactions annually
- Perform 2.4 billion healthcare transactions annually
And you'll see how, as your ally, we can contribute to your continued success.
Download the Business Process Outsourcing Service Area Overview