Carrier Management Services
Driving Performance Improvement and Controlling Cost
HP Carrier Management Services At-A-Glance
Telecommunications infrastructures not only enable essential communication, but also critical business operations and processes. EDS, an HP company, manages our clients’ end-to-end wide area network (WAN) needs across multiple telecommunications vendors, improving WAN service delivery and controlling telecommunications expense.
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Rising telecom costs. Lack of control over telecom spend. Little visibility into corporate spend. Resource and time-intensive invoice reconciliation processing. Over-billed for telecom charges. Lack of meaningful carrier Service Level Agreements. Protracted outages.
Wide Area Network (WAN) availability can have significant impact on your business operations and bottom line. An outage can literally result in hundreds of thousands of dollars in lost revenue.
And the larger your footprint, the more likely you are to be dealing with multiple carriers who offer their services in different ways, using different technology platforms and with disparities in service quality, technology used and problem resolution processes. Each discrete element compounds the enormity and complexity of working with each carrier you depend on for keeping your business up and running.
With HP Carrier Management Services you have immediate access to a team of networking professionals with deep industry experience working with more than 1,900 carrier/communication vendors and a suite of services to assist you in managing the WAN performance.
HP serves as a single point of contact for managing your carrier relationships and delivery of carrier services. From contract negotiation to problem resolution and invoice remediation and processing, HP applies best-in-class vendor management practices to help our clients control telecom cost, ensure consistent WAN performance and drive continued operational improvements.
We'll help you better understand your network operations and provide information so you can make critical inventory and provisioning decisions. HP will also manage your multiple carrier relationships to negotiate pricing and performance terms.
HP Carrier Management Services provides the expertise, tools and processes needed to efficiently manage the delivery of WAN services. Our suite of services include:
- Carrier Governance Services
- Network Provisioning Management
- Network Inventory Management
- Telecom Expense Management
- Telecom Expense Chargeback Solution
- Telecom Procurement Services
HP's Carrier Management Services provides the oversight you need to ensure globally consistent, reliable WAN performance, increased visibility over telecom spend and a program for proactively working with carriers to reduce the number of outages.
HP is your partner for improving WAN performance and controlling telecom expense. Our lifecycle portfolio of carrier network management services gives you:
- A single point of contact for managing telecom service providers
- Improved reliability, quality of service and operating efficiency
- Carrier service performance improvement to reduce outages
- Centralized control of telecom expenses
- Real time visibility into corporate network spend, asset usage and performance for informed decision making
- Capacity planning and trend forecasting
- Access to extensive carrier/communications vendor agreements and rate schedules
In addition to reducing complexity and cost, you'll see improvements in performance, reliability and efficiency. All with the convenience that comes from having a single IT partner to manage your network needs.
Best-In-Class Services and Support
Our ability to deliver these services consistently and cost effectively is enhanced by four crucial components you'll find only at HP:
- HP's Zero Outage initiative drives continuous network performance improvement year after year, reducing Sev 1 outages 73 percent in 2007
- Global Network Operations Centers strategically located in six geographic locations to provide “follow the sun” support using leveraged, globally consistent management processes and tools
HP supports many of the largest and most complex global enterprise network infrastructures for our clients. HP:
- Serves 1,000 clients globally with 98.35 percent satisfaction rating on the Service Excellence Dashboard
- Provides an extensive relationship footprint with 1,900 global communication service providers
- Supports some of the largest global enterprise network infrastructures; more than 10 client network infrastructures with PBX environments greater than 10,000 ports
- Manages the largest private corporate network for a client that supports 3,000 locations and connects 350,000 employees
- Offers a best-in-class network lifecycle management approach that integrates communications industry best practices with business process quality standards including eTOM, CMMI®, ISO and ITIL
For more information about what HP Enterprise Services can do for you, submit a business inquiry.