Consumer Direct Services Executive Overview

Product Fulfillment and Distribution for Multichannel Operations

Ineffective promotions. Demand that can spike from one season to the next. Overstocked and underperforming warehouses. An inability to scale quickly when orders come flooding in. Delays and errors in shipping massive amounts of product. Every successful direct-to-consumer company must overcome these obstacles. But as your business grows, so can the costs and complexity of effectively managing volume growth, demand variability and global expansion.

Outsourcing order management, logistics and payment services is a cost-effective way to improve in the present and prepare for the future. It enables you to concentrate your resources on marketing, sales and product management while smoothly scaling up to meet demand. Your company can:

• Increase sales and profit
• Reduce fixed costs
• Increase shopper spending
• Reduce inventory costs of goods sold
• Reduce transportation and logistics costs
• Lower information technology (IT) investment and support costs

HP provides an end-to-end solution that facilitates the flow of information from order to delivery. We capture customer intelligence, handle sales and service inquiries, process sales requests, and warehouse and distribute products for direct-to-consumer companies around the globe. And we can integrate online, retail, catalog, direct media and other channels into a seamless environment to give you a single view of your customers. Plus, no matter where you go or how fast you move, we have the scale to grow with you.

More Information

• Consumer Direct Services At-A-Glance
• Consumer Direct Services for Consumer & Retail Industries Solution Overview
• CI&R Consumer Direct Services Industry Chart PDF, 199K
• Multichannel Order Management
• E-Commerce Fulfillment

For more information about what HP Enterprise Services can do for you, submit a business inquiry.