End-To-End Consumer Direct Solutions
If your business isn't growing, it may be at risk. That's why it's imperative you improve the effectiveness of your promotions, open new channels, enter new markets, increase order size, maintain the loyalty of current customers and find new ones. You must also make informed business decisions while smoothly scaling up to meet increased demand in a cost-effective manner. But disparate technologies and processes hinder your ability to operate effectively and create a seamless customer experience.
The answer is an end-to-end solution from a single provider that maximizes the use of your resources by giving you a single view of your customers and a consolidated view of your business operations.
Outsourcing order management, logistics and payment processing gives you a competitive edge by introducing new efficiencies, improving responsiveness and aligning new technology capabilities to your business goals.
HP Helps Improve Your Business and Technology Operations in the Present and Prepare Them for the Future
Incomplete customer knowledge results in inefficient business practices and poor use of tools and technologies. Our end-to-end solution facilitates the flow of information from order to delivery. This results in better customer intelligence and resource alignment.
By assuming responsibility for process execution, systems integration and applications management, we are able to generate a single view of your customers across multiple channels. This customer-centric focus increases customer satisfaction and the effectiveness of promotions.
We also streamline your business operations with end-to-end order processing and fulfillment from our service delivery centers. This reduces costs and enables your company to scale up smoothly to meet demand. You have access to our contact centers, distribution centers and payment centers on a global basis.
Consumer Industries & Retail
HP has more than 40 years of experience serving the Consumer Industries & Retail marketplace and our team of IT experts can help you respond more quickly to the pressures you face. We can help clients improve their operational efficiencies and offer new products and services faster with better customer service.
The Experience To Lead the Way and the Scale To Grow With You
HP operates contact centers, distribution centers, payment centers and technology centers around the world.
- Contact Centers/Customer Care
- 144 contact centers in 30 countries
- 27,000 contact center agents
- Support for 48 languages
- Inbound, outbound, fax, e-mail, chat and IVR
- Distribution
- Manage more than 1 million square feet of warehouse space
- Ship nearly 50 million units for all our Consumer Direct Services clients
- Process 3.6 million returns a year for Consumer Direct Services clients
- Applications
- Order management systems
- Contact center outsourcing
- Warehouse management systems
HP integrates online, retail, catalog, direct media and other channels into a seamless environment to give you a single view of your customer.
In addition to end-to-end support, we also offer the following services individually to improve critical business processes:
- Business Intelligence
- Contact Center Outsourcing Services
- CRM Managed Services
- RFID Assessment (Diagnostic)
- Surveyor® Credit Application Processing Services
HP Pulls Everything Together For You
We capture customer intelligence, handle sales and service inquiries, process sales requests, and warehouse and distribute products for direct-to-consumer companies around the world.
HP uses information technology (IT) to help you:
- Improve sales and service
- Predict buying behavior based on causal data
- Determine effective cross-selling opportunities
- Move product accurately from warehouse or manufacturer to customers
- See accurate inventory levels
- Align resources to needs and scale up quickly to meet demand
- Track orders accurately from start to finish
- Integrate information across multiple channels
More Information
- Consumer Direct Services At-A-Glance
- Consumer Direct Services for Consumer & Retail Industries Solution Overview
- CI&R Consumer Direct Services Industry Chart PDF, 199K
- Multichannel Order Management
- E-Commerce Fulfillment
For more information about what HP Enterprise Services can do for you, submit a business inquiry.