Multichannel Order Processing
Direct multichannel operations in the retail space are an accelerating phenomena. HP enables multichannel order management for clients by deploying an integrated multichannel order-to-cash solution, integrating existing client capabilities and building in new multichannel order management functionality. By outsourcing to HP, you can quickly and cost effectively build multichannel management capabilities in:
- Storefront order management services, including eStore and e-commerce setup and operations and contact center operations
- Functional multichannel operations, including multichannel order processing, payment processing, direct inventory management, fulfillment and distribution, and business intelligence/data warehouse support
- Application integration for multichannel operations, application maintenance and IT support, networking, infrastructure support and data center operations
HP works with leading customer relationship management (CRM) and order management technology providers, such as Demandware, SAP, Sterling and Oracle, to provide e-commerce solutions that enhance our clients' ability to scale flexibly across channels, markets and product categories. Working with innovative technology partners, HP helps our clients plan for and implement a multichannel retail solution that encompasses everything from order taking, warehousing and fulfillment to credit processing, applications management, exchanges and refunds, loyalty programs and cross-channel system integration.
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