Your company must effectively manage volume growth, demand variability and global expansion in the most cost-effective manner possible. An integrated solution from a single service provider will reduce costs and facilitate the flow of information from order to delivery. So not only will your company be able to scale up smoothly to meet demand, it will also be able to make more informed business decisions.
An Experienced IT Partner With Proven Processes and the Ability To Scale With You
HP provides a fully integrated solution that includes end-to-end order processing and fulfillment from our service delivery centers. We also operate contact centers, distribution centers, payment centers and technology centers on a global basis. By fully deploying our in-house asset-based infrastructure, you can satisfy your fulfillment requirements more efficiently while enjoying a more complete picture of the marketplace, your customers and your operations.
Consumer Industries & Retail
HP has more than 40 years of experience serving the Consumer Industries & Retail marketplace and our team of IT experts can help you respond more quickly to the pressures you face. We can help clients improve their operational efficiencies and offer new products and services faster with better customer service.
Key tasks we perform to help you market, sell, fulfill & distribute, and service & support:
Market
- Customer intelligence
- Know needs and purchasing behavior
- Identify market segments/target customers
- Customer strategy
- Implement
- Develop sales forecast
- Establish customer metrics
- Prepare/analyze/evaluate results
- Campaign management
- Advertising
- Promotions
- Communication
- Pricing
- Packaging strategy
Sell
- Customer management
- Develop plans
- Identify priority customers
- Establish budgets
- Develop sales/key account plan
- Schedule calls to customers
- Execute
- Prepare/analyze/evaluate sales results
- Collect and maintain customer account information
Fulfill & Distribute
- Order management (Enter, process, track)
- Accept/validate orders and stock availability
- Logistics and transportation
- Enter orders into system
- Process back orders
- Deliver to customer
- Confirm specific requirements
- Identify/schedule resources to meet service requirements
- Customer specific service
- Manage logistics and warehousing
- Manage reverse logistics
Service & Support
- Develop/manage customer profiles
- Manage customer service transactions
- Perform customer support
- Obtain after-sale feedback
- Respond to customer inquiries
- Information requests
- Billing inquiries
- Service inquiries
- Manage customer complaints
- Capture/assess customer feedback
- Measure customer satisfaction
- Perform account management
More Information
- Consumer Direct Services At-A-Glance
- Consumer Direct Services for Consumer & Retail Industries Solution Overview
- CI&R Consumer Direct Services Industry Chart PDF, 199K
- Multichannel Order Management
- E-Commerce Fulfillment
For more information about what HP Enterprise Services can do for you, submit a business inquiry.