Advanced Solutions for Insurers
HP Flood Insurance Services is a range of high-quality, competitively priced administrative services for property and casualty insurance companies participating in the National Flood Insurance Program (NFIP).
This solid, reliable, technologically advanced solution delivers significant advantages to insurers:
- Access high-quality, competitively priced policy and claims administration services
- Increase customer satisfaction and loyalty from secure, reliable service
- Gain complete, on-demand access to agent's book of business and the ability to retrieve policy-level information through the Web
- Get high availability and secured services with managed Web-hosting, network and data protection services
- Take advantage of cost variability and the ability to scale resources during claims events or other changes in business volume
Components Customized For the Client
HP's hallmark is taking a complex, highly regulated product and customizing it for your company. We want to find the technology solution that's right for you. So we work with you to understand your current technology and business processes, your enterprise goals and your business needs.
And we tailor that solution to meet your company's specific needs using customizable components that include the following:
- Client customized flood Web site and customer correspondence
- Full range of B2B and B2G applications interfaces
- Customized customer service and client-specific processing rules
- State-of-the-art customer service centers
- Client customized training and marketing support
Improve Customer Care With Optimized Solutions
Experienced industry and customer care specialists can extend your enterprise, improve bottom-line performance and increase customer service.
- Access top-quality administrative processes and industry experts
- Increase efficiency while lowering operational costs
- Improve service delivery while reducing administrative costs
You have the ability to tap into HP's global support centers to help you as your business changes – so you can respond more quickly to claims and growth opportunities without the concern of support capacity. If a flexible, scalable and efficient solution is what you need, let HP boost your competitive edge.
HP Offers Expertise and Insight
HP has offered Flood Insurance Services for more than 20 years. Our in-depth experience and unique insight into the insurance industry has made outsourcing to HP a strategic choice for some of the country's largest insurance companies.
HP ensures that clients are able to deliver on their commitments by complying with NFIP regulations and by providing experienced customer care professionals who are responsive to the needs of agents and policyholders.
Here are a few of HP's industry credentials:
- Paid more than $5 billion to flood insurance policyholders over the last 20 years through HP claims administration operations
- Handled more than 1 million customer contacts in 2007 through the HP Flood Service Center
- Delivers policy quotes and status information to more than 10,000 insurance brokers and agents through HP's Web-based Agency Automation service
- Commits to system availability uptime of at least 99.8 percent and to exceeding FEMA processing standards by 50 percent or more
- Received highest rating from Gartner as a provider of strategic products, services or solutions for Data Center Outsourcing and was recognized as strongest implementer in IT sourcing deal transformation management by Forrester Research
HP has deep industry expertise in financial services and insurance, with a team of customer care specialists devoted full time to the flood insurance market. And we're ready to work for you.
For more information about what HP Enterprise Services can do for you, submit a business inquiry.