Gain Flexibility and Efficiency In Your Multichannel Operations
New channels and customer touchpoints to grow sales. Opportunities to expand into global markets. Today’s savvy customer wants choice in how they order, pay and receive their purchases. Technology offers ever-growing opportunities to understand, reach and serve customers in innovative and cost-efficient ways. However, navigating new possibilities while delivering on today’s commitments can be complex and time consuming. And continued pressure to drive down costs makes the challenge all the more complicated.
How can you meet these challenges and opportunities?
Build new revenues and bring down costs by leveraging our 30 years of expertise in global fulfillment and logistics. Tap into our best-in-class technologies for order management and the HP world-class distribution and customer support centers across the globe. HP Fulfillment and Logistics Services provide high-quality services at market competitive prices, delivered consistently and reliably.
HP delivers:
- Simplified Operations for Better Cost Control – HP can consolidate client’s operations into our global business centers to harness productivity to drive down operational costs while providing global scale for growth.
- Increased Revenues – HP improves your ability to target, reach and serve customers across the globe helping you to open new sales channels and grow revenue.
- Flexibility and Scalability – We offer unmatched scalability to meet high-volume peak demand needs. We also can work with you to scale up and scale down operations as economic conditions fluctuate.
- Global Resources – Our Best Shore strategy is deployed to ensure that work is executed where it can be done best especially taking care of language and local requirements. Our network of global and local/regional centers provides clients with multiple sourcing options without compromising scale effects.
Fulfillment & Logistics Service Offerings
HP offers full-service multichannel BPO solutions to help companies with their third party logistics needs. We provide complete solutions to identify and capture new revenue opportunities, improve customer loyalty and retention, efficiently pick, pack and ship products, and deliver the best customer service while providing the scalability to meet their changing business needs.
Our offerings include:
- Consumer Direct Services provides an end-to-end consumer direct solution that facilitates the flow of information from order to delivery. We capture customer intelligence, handle sales and service inquiries, process sales requests, and warehouse and distribute products for direct-to-consumer companies around the globe. And we can integrate online, retail, catalog, direct media and other channels into a seamless environment to give you a single view of your customers.
- Software Publishing Services offers a complete business processing solution for logistics of software publishing and distribution, with 30 years of experience in delivering full product lifecycle management services, HP offers the most state-of-the-art solutions in the software publishing industry today.
- Warranty Services provides a comprehensive, Web-based solution for reliable, real-time warranty claims management. Our services include claim processing, extended warranty management, parts order and tracking, service effectiveness reporting, swap stock management, and RMA creation and tracking.