Print-based billing by mail is slow, expensive and prone to payment exceptions. Customers also increasingly expect the convenience of being able to receive and pay bills online. But developing a secure electronic bill presentment and payment solution in-house requires costly investments in people, software and hardware that are not essential to your core business. To stay competitive, you must find an affordable way to give your customers the electronic presentment and payment options they want.
HP Interactive Billing Services is a secure and reliable solution that lets you quickly begin presenting bills, invoices, statements, trade confirmations, purchase orders or other recurring content to customers via the Internet without any capital investment. Feature-rich and tailored to your brand, it provides a positive user experience. The highest level of flexibility, scalability and security is ensured since it runs in our robust Web hosting environment. The solution includes a hosted, client branded and configurable Web interface for you and your customers. Interactive Billing Services includes OpenBill® Express and Statement Express.
OpenBill Express provides Web-based electronic bill or invoice presentment and secure online electronic payment (EBPP) via bank account or credit/debit card. This service supports both business-to-consumer bills, as well as business-to-business invoices.
- Secure Payment Card Industry (PCI) compliant payment processing
- Automated e-mail notifications
- End user self-enrollment (either authenticated or non-authenticated)
- Automated interfaces for loading billing data, returning remittance data back to the biller, as well as customer information for enrolled users
- Support for both single sign-on, as well as service oriented architecture (SOA) via its Web Services interface
Statement Express is for e-presentment activity that doesn't require a payment. For example:
- Financial statements
- Purchase orders
- Payroll deposit notifications
- W-2 statements
- Trade confirmations
- Healthcare statements
- Commission reports
Reduce Your Billing Costs With No Capital Investment
HP Interactive Billing Services can quickly implement OpenBill Express – with or without its payment component – without any capital investment by you. If your company is using a paper-based system to bill large numbers of people frequently, this can reduce your total per-item cost by 60% to 90%.
OpenBill Express reduces bill delivery and payment costs associated with:
- Bill printing (labor, paper, envelopes, inserts, etc.)
- Postage
- Payment processing (lockbox exceptions, days sales outstanding, etc.)
- Call center volumes and call times
OpenBill Express is a flexible, reliable, secure hosted system used by companies in multiple industries. To meet your specific needs, HP works with you to define the function and layout of your presentment pages.
Gain a Competitive Edge By Streamlining Transactions
Transitioning from paper to HP Interactive Billing Services enables you to streamline business processes by using a central data repository that can be leveraged across departments. Billing information can also be delivered to multiple endpoints, including bill consolidators and consumer service providers (that is, financial institution bill pay portals).
HP Interactive Billing Services:
- Increases cash flow (reduce days outstanding)
- Improves customer service response times
- Improves customer satisfaction
- Increases cross-sell opportunities
Enhance Your Marketing and Branding Efforts
HP Interactive Billing Services allows you to customize your customer portal to use your branding, messaging, logos, marketing banners and color scheme. The service supports many other customizable options as well, such as e-mails that provide the ability to include account and user specific information, and an electronic insert capability that matches what would be sent in a paper bill. Everything can be customized and updated at any time, in real time, using the robust administrative tools available to you.
Choose HP
The scale and experience of HP enables you to focus on your core business and not the security, maturity and performance of your EBPP/EIPP provider. Our flexible, proven systems make implementation fast and easy. The reliability and security of our service creates a positive user experience that helps generate customer loyalty. We never funnel your funds through our accounts at any point in the process, and we have the expertise required to properly manage your transition from paper to electronic payment processes.
More Information
Download the Interactive Billing Services At-A-Glance
Download the OpenBill Express Fact Sheet
Download the Statement Express Fact Sheet
For more information about what HP Enterprise Services can do for you, submit a business inquiry.