A vital part of your integrated communications infrastructure, e-mail is important both internally and as a competitive tool in the growing Internet economy. Managing e-mail, however, has become increasingly more complex; especially with more user device types creating e-mails. Plus, with an increase in the size and number of attachments, storage and security are becoming major challenges. Add in the time and cost to deal with spam and viruses that result from heavier e-mail use, along with the constant pressure to keep your systems always on even as e-mail traffic is slowing your systems down, and the choice to outsource your e-mail infrastructure becomes clear.
EDS Managed Messaging Services helps reduce costs through pay-for-use pricing and avoidance of capital outlay; increase employee productivity through optimized messaging performance and virtually no down time; and provide enhanced security using advanced tools and our automated infrastructure.
You get a comprehensive suite of services to implement new functionality into your existing environment or build out a completely new environment, as well as the support necessary to keep your users up and running nearly 100 percent of the time. Our solution delivers a secure, consistent, and efficiently managed messaging infrastructure backed by our many years of experience and expertise in managing messaging environments.
At the core of our solution is Microsoft Exchange 2007, which offers new functionality for messaging users and administrators. EDS was one of the first to deliver Microsoft Exchange systems and we've been strategic partners with Microsoft ever since. We bring deep messaging experience and product insight to our solution, which is a low-cost alternative to staffing, administering, and managing your own messaging facility and infrastructure.
Our managed messaging service also provides enhanced integration with other IT and operational systems such as your active directory and enterprise applications. It has proven integration capabilities and a strong tool set for customization and tailored configuration capacity.
Service overview
EDS? Managed Messaging Services guarantees standard availability of 99.9 percent, with uplifts of 99.95 and 99.99 percent possible. In addition, you get:
- Scalability – From 750 to 250,000 or more mailboxes
- Dedicated hosted or on-site Server Support – In our data centers or onsite at your location
- Global availability – Standard available in U.S., Europe, Asia/Pacific and Latin America
- Fit-for-purpose solution – Your employees will have 200 MB standard mailbox size but uplifts of 500 MB, 1 GB and 2 GB can be done if,needed
- Choice in Storage – Standard DAS or SAN solutions
Base Service
EDS? standard messaging solution includes all activities required to implement and administer the capabilities of Microsoft Exchange 2007.
The following base components are included:
- E-mail and Calendaring
- Outlook 2003 and 2007 Client support
- Outlook Web Access or Outlook Anywhere Access
- Personal and Shared Calendars
- Personal and global Contacts
- Personal and global Distribution Lists
- Server based email anti-virus
- Server-based virus detection and removal
- Standard 200 MB mailbox with pre-engineered storage building blocks
- 99.9% Availability SLA
- Level 2 and 3 Email Support
- Back-up and Recovery
- Access to directory services (Global Address List)
- World-class data center facilities for both housing systems and monitoring equipment
- Monthly usage and environment statistics
- Continual management and monitoring of all servers within the managed messaging environment
Add-on services to complete the protection and enhancement of your messaging
We also offer a number of add-on services including:
- Protection services that clean your e-mail by filtering it before it reaches your environment, effectively shutting down viruses, spam, and other offensive and problematic content and file types
- Mobile messaging services that allow mobile devices such as PDAs to access and synchronize with your corporate e-mail, calendar and contacts
- E-mail archiving services that extend life-cycle management of e-mail messages, attachments, calendar data and public folder content, providing a rich, historical archive to satisfy both knowledge management efforts and regulatory mandates
- Collaboration services that provide:
- Real-Time collaboration based on OCS 2007 with presence awareness and real-time chat capability (instant messaging) along with robust conference-room functionality to ease travel costs and introduce a greener approach to corporate meetings
- Team- and Enterprise Collaboration that offer a centralized and secure platform for users to store, manage and distribute workplace content
Choose EDS
We know how vital e-mail is to your business operations. And we know how to manage your e-mail environment so it's secure, efficient, available and cost-effective. In fact, government and defense organizations worldwide trust us to manage their most sensitive electronic communications.
With the experience of working on Microsoft Exchange since its original release in 1996, our ability to filter and block up to over 99 percent of all of your incoming spam and viruses, and our experience managing more than 4 million mailboxes around the world, we can help you establish and maintain a competitive and productive messaging environment that flexes as you grow.
For more information about what HP Enterprise Services can do for you, submit a business inquiry.