Accommodate Rapid Growth For Merchants
Your merchants expect you to reliably handle large volumes of transactions quickly and with uncompromised accuracy. Traditional mainframe solutions, coupled with robust transaction-monitoring tools, are essential.
The challenge is to achieve agility in this streamlined, efficient legacy environment. HP helps you get there. Our modernization approach ensures reliable processing during rapid transaction growth and positions you to package new innovative services without long lead times or capital investment.
At the core of this strategy are our agile card framework and agile card utility.
Agile Card Framework
This software architecture provides a technical environment that increases your business flexibility while putting you on the path toward modernization and operational transformation. The result: your company can create timely and highly customer-focused product features that differentiate your products and services from competitors.
The agile card framework is a highly flexible and multilayered card processing environment. It standardizes all the interactions outside the processing engines, making interfaces much simpler. A range of presentation and integration services makes accessing both core and extended systems and processes transparent to internal or external users.
Additionally, the framework allows process-improvement services to be plugged in – such as call center services and back office workflow functions. Through the use of Web services, you can selectively insource or outsource functions to optimize your operations.
- Presentation Layer
- The Web-based presentation layer accesses information from the transaction layer exploiting the flexibility benefits of a loosely coupled architecture
- Access Layer
- Accesses basic data using standard Internet protocols; any system data can be retrieved and repurposed within this layer
- Transaction Layer
- Allows users to invoke activity specific data instead of interacting with antiquated, multipurpose green screens. This intuitive functional orientation improves productivity, reduces training and facilitates customer self service. It also allows you to introduce new functionality quickly and package product features for consistent delivery through a variety of customer channels.
- Business Function Layer
- Orchestrates a range of discreet individual activities to perform a specific issuer or acquirer business function such as:
- Authorization
- Balance inquiry
- Suspicious transaction evaluation
- Dispute processing
- Credit analysis and scoring
- Account upgrades
- Card replacement
- Collections
- Account adjustment
- Merchant account maintenance
Agile Card Utility
Through our utility model, we process transactions from multiple financial institutions within a single facility. The aggregated transaction volumes in these shared services environments, delivered through existing HP leveraged infrastructure, drives significant economies of scale. This allows us to deliver the latest technological and operational solutions at a competitive price – something few companies can achieve independently.
The HP agile card utility provides the latest merchant and card application suites, integrated into the agile card framework, that enable your company to develop its own unique service offerings. As a result, you can significantly improve your market position through efficient operations, greater product packing flexibility and enhanced customer services.
Combining HP market proven applications with the flexibility of the agile card framework and HP processing experience within a utility delivery model allows you to become more competitive and minimize your operational risk without incurring the associated capital expenditures.
Superior Economies of Scale and Greater Control Over Your Products
The agile card utility delivers greater business efficiency and flexibility through:
- Shared but segregated facilities to support your specific operations and need for competitive differentiation
- Payment card industry (PCI)-compliant processing environments that ensure sensitive consumer data is protected from unauthorized access
- Region-based utility processing centers that leverage cross-industry customer account-focused services
- Work force management across multiple card processing companies reduces the impact of activity peaks and valleys while providing you with a access to a greater pool of resources to meet peak requirements
- Leveraging processes common to 80 percent of card processing companies while providing the flexible framework to support the 20 percent of operations that make your card product and brand unique
- Embedded offshore operations that provide competitive development, call center and back office options
Greater Efficiencies
Migrating to a new operating environment has traditionally been very complex, time consuming and risky. The agile card framework overcomes these challenges by delivering a unique “coexist” migration path into the utility environment. Leveraging the Service Oriented Architecture (SOA) and its independent presentation layer, common processes can straddle both the existing and new environment, making the change transparent to users. As users become accustom to the more efficient processing structure, efficiencies can be achieved in advance of the actual migration
Future-proofing
With the ability of the agile card framework to adapt to change and the agile card utility's means to seamlessly scale for higher transaction volumes, the HP solution provides a structure that further reduces operational risk (e.g. future-proof). As markets evolve and regulatory controls change, HP's ability to spread ongoing compliance and development costs over a large number of transactions helps you predict expenses and safeguards you from large cost fluctuations. For your own customized/bespoken requests, the agile card framework externalized a lot of the functionality, reducing the need to modify core code, which makes it faster and less expensive to make changes.
Benefits of Our Agile Card Utility Model
HP's agile card utility model can help your company gain a competitive advantage in the payment card market:
- Reduce your operational costs by transferring your card processing functions to HP for greater efficiency while controlling your fixed costs and capital usage
- Lower your total costs through our economies of scale
- Drive process efficiencies by reengineering your processes using the latest techniques
- Take advantage of best-practice methodology, including increased levels of business intelligence related to the performance of your operation
- Future-proof your card processing through the use of our agile card framework and our leveraged technical infrastructure
- Reduce your capital expenditures through usage-based charges that allow you to “pay as you go”
- Improve your customer experience through business relevant service level agreements that are focused on results
- Enhance your operational risk management with the latest credit and fraud management tools delivered through a proven market provider
- Extend the range of services you offer as the utility seamlessly integrates functions from around the world to provide innovative approaches to cardholders and merchants
Access To Even More Business Processing Options
The agile card framework and utility not only let you use advanced technical solutions, but can provide access to a wide range of HP business process outsourcing options. Leveraged regional facilities are being deployed around the world to provide call center services to interact with customers to address queries and disputes. Shared back office utilities are also being implemented to address common operational activities and enable you to obtain the right balance of cost, efficiency and security.
For more information about what HP Enterprise Services can do for you, submit a business inquiry.