While cell phones, PDAs, radio-frequency handsets and Bluetooth devices are indispensable to increasing your company?s productivity, they also put a strain on your IT capabilities. Beyond the diversity of multifunctional devices, you need an always-up communications network, mobile applications and end-user support – but these are typically too complex and costly. And a mobile workplace can elevate the risks to your otherwise secure IT network. In fact, 20 percent to 60 percent of laptop users lose data annually to hardware failure, theft, user error, viruses and other causes.
You need a mobile workplace solution that will keep your employees connected and your data safe as your workplace boundaries disappear. You also need support and scalability so you can enhance your competitive edge and respond to the ever-changing needs of your customers and mobile users.
Considering the issues that face your company, it's critical that your IT is aligned with your corporate direction. Your IT has to solve your business issues. Our comprehensive suite of mobile workplace solutions addresses your business needs with opportunities to enhance workforce performance. We focus on mobility as a means to:
- Improve processes
- Increase productivity
- Gain a competitive advantage
We can enable your employees to work efficiently anywhere, anytime with secure global access to the critical data and corporate applications they need. Using best-of-breed technology, we provide your users with a secure and flexible extension of their desktop with 24/7 synchronization of corporate e-mail, calendar and contacts, across multiple devices. And we back the service with help desk and automated data recovery support.
Take Advantage of the Latest Mobile Technology and Remain Agile
Our Mobile Workplace Services is designed to cost-effectively harness mobile technology and meet your needs, whether your environment is simple or complex. We deliver voice and enterprise data regardless of your user's locality, device, network or application. And we apply our desktop management expertise to new mobile devices including PDAs, smartphones and next-generation technology while creating a platform for enterprise mobile applications. To minimize the risk of viruses or lost data, HP uses state-of-the-art network and physical security measures.
We also help your business stay agile with a solid platform for developing mobile applications.
- Mobile messaging – an end-to-end managed solution that provides access to corporate mail systems through mobile devices
- Mobile service desk – a single point of contact where your users can make requests and report incidents
- Mobile break/restore – ensures rapid replacement of a broken or lost device; oversees shipping and assists user with device configuration
- Mobile security – end-to-end security for your mobile devices such as on-device encryption and a secure connection into the enterprise infrastructure
- Mobile device management – performs backup and recovery, software distribution, application management and asset tracking
- Mobile application services – gives your users access to corporate applications and information from anywhere, at any time
Mobile Workplace Solution Benefits
By capitalizing on HP's knowledge, experience and best-of-breed technology for managing your entire mobile value chain, you can reduce costly complexity through:
- Standardizing your mobile device platforms
- Standardizing your mobile messaging technologies
- Developing consistent and enforceable mobile computing policies
- Reviewing existing management processes and tools
- Developing and deploying a mobile security policy
- Deploying standard and certified mobile infrastructure builds
- Eliminating duplicative support
In addition, our standard and consistent practices reduce risk – from managing e-mail and data to encrypting devices to completing over-the-air upgrades and wiping lost or stolen devices.
You can benefit from our mobility solution by achieving:
- Immediate return on investment – Our mobile solution helps your mobile users do more work by worrying less about configuring devices and focusing more on using them to be effective. They gain flexibility to work despite barriers of time and place using appropriate best-of-breed mobile tools, reinforced by expert support.
- Optimized security – Extensive security measures ensure that only authorized mobile device users can access your data and enterprise network. We identify and mitigate security risks in your business-critical enterprise e-mail, data and applications, and we provide solutions we can tailor to address regulatory-compliance requirements. Your work is backed up, available and secure.
- Reduced total cost of ownership – Our solution, based on best practices, cuts the total costs of operating your existing mobile services. HP standardizes the infrastructure by using proven program designs and processes for delivering services and integrating them into your operations. We can help you work with carriers to keep costs low by choosing appropriate options for users.
- Reinvestment opportunities using environmental standards and practices – We can help reduce your energy profile by providing you with real-time access to scheduling and developments so your users do not have to make a special trip back to the office. HP also implements automation, optimization, virtual hosting and leveraging resources wherever possible, without increasing risk; the result is a freeing up of your resources for investment in growth acceleration and enhanced IT services.
The other ecofriendly advantages of our mobile workplace services include:
- Increased use of mobile devices and fostering a low-carbon economy
- Creating deskless workers with increased real-time work flow and availability of Wi-Fi and wireless Internet service
- Reducing carbon footprints with the ability to complete over-the-air updates and monitoring
- Reducing travel costs because your mobile employees can be anywhere and still have access to critical data, e-mail and enterprise applications
HP can also help you understand the cost implications and policies required to procure and support mobile services. Differences in end-user proficiency, mobile profile and implementation strategy can affect your costs. We also provide you with personalized services to the individual mobile worker to help you achieve a better ROI.
Improve Your Worker Productivity
You can liberate mobile employees from their dependence on connections by giving them quick, consistent access to e-mail, calendars and personal information managers from anywhere in the world so they can work smarter and faster and solve problems from remote locations. Less downtime for mobile employees means less frustration.
Control and Manage Your Costs
Because we understand workplace mobility and can help ease the complexity and cost of mobile IT, HP can help you reduce the total cost of ownership for your mobile communications and support by 20 percent to 30 percent. We'll standardize your mobile devices, messaging and application platforms, as well as institute consistent computing and security policies with predictable monthly costs.
Optimize Your Business Processes
You can achieve business process improvements across your supply chain. For example, an insurance company deployed a new mobile application to its field adjusters to speed damage claims and make repair estimates more accurate.
Gain Superior Solutions
Our workplace mobility solutions will provide your workforce with relevant information in real time so they can sell more, troubleshoot effectively and deliver better service. You'll be able to equip your employees to take orders, invoice and intervene at customers sites and differentiate your company from competitors.
Our Approach
Business results are the top priority of our mobile workplace services. We work to understand your business needs so that the solutions address the way your company works and provide you with opportunities to enhance performance. HP focuses on mobility as a means of improving your processes, increasing your productivity and providing you with a competitive advantage.
Effective mobility tools start with the user, so we focus on defining your users' experience. Then we help you set up a mobility strategy, validating it through user testing and pilot helps to evaluate its benefits.
How It Works
- HP implements a comprehensive mobile messaging solution that includes:
- Hardware
- Software
- Building standard devices
- Application support
- Through device management, we provide:
- Backup and recovery of data over the air
- Software distribution
- Mobile application management
- Device asset tracking
- Security management provides:
- Central configuration and enforcement password policy to all mobile users
- Remote device wipe for lost or stolen mobile devices
- Support of industry-standard encryption of local data on mobile devices, including removable memory cards
- We manage your messaging servers at one of our service management centers and provide you with:
- Comprehensive network and physical security
- High-availability access to e-mail and other data
- Massive storage capacity
- Our service desk is available 24/7 by phone, e-mail and other channels to answer your questions about mobile applications and resolve problems with devices. We also handle requests for changes in service and dispatch break/restore assistance as needed.
- Mobile Applications Services provides users access to corporate applications and information from anywhere at any time. This solution includes mobile applications integration, development and support.
Transform Your Mobile Workplace
With our mobile workplace services, we can help you:
- Increase your competitive position
- Boost profitability and revenues
- Achieve a higher potential ROI
- Optimize your workforce?s productivity levels by nearly an hour per day
- Provide safe, quick access to personal information management, e-mail and calendars from anywhere, globally
- Increase the level of satisfaction your mobile employees have with their workplace experience
- Achieve higher overall efficiencies
- Improve your customer service and satisfaction levels
- Simplify your mobile device management
- Provide scalability for the future
- Reduce total cost of ownership for mobility communications and support by up to 30 percent
- Provide consistent support, connectivity and security for your end users
- Increase the level of security, privacy and integrity of your mobile data
- Gain better use of your existing IT
Choose HP
As your partner, count on HP to present a clear vision for your mobility initiatives that aligns with your business improvement goals. We'll walk you through the current and future costs of transforming your enterprise to take advantage of mobility and help you evaluate the total costs of ownership for a mobile workforce. With our managed solutions, you can afford access to the latest technology and save money by deploying consistent policies and practices across your enterprise.
HP supports approximately 5.4 million desktops for more than 500 clients in 125 countries. And we support more than 2 million mobile subscribers. As a proven leader in remote infrastructure management and provider of seamless design, implementation and operational support in the mobile environment, with best-of-breed technology including Microsoft and RIM BlackBerry, you can trust HP to give your mobile workers the secure, reliable access to voice and enterprise data anywhere they need.
- Mobile Workplace Services At-A-Glance PDF, 189K
For more information about what HP Enterprise Services can do for you, submit a business inquiry.