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You want to increase user productivity, decrease technology complexity, mitigate risk and reduce costs by implementing a standard mobility environment that extends the reach of office applications and voice and data communications. But there are a number of challenges you may face with mobility, including:
You need a mobility solution that addresses your needs with opportunities to enhance workforce performance. The solution must have the scale and scope to help you cost-effectively harness mobile technology.
HP Mobile Workplace Services is a fully managed service that provides your company's users with mobile access to your corporate e-mail system and to enterprise data and applications, extending their desktops. We provide an end-to-end, managed solution that easily plugs into your infrastructure, allowing your users to access voice and enterprise data regardless of locality, device, network or application.
Moving from a complex mobile environment to a simplified operations structure means you can gain greater control over your managed IT costs, achieve tighter security governance and increase your flexibility to take advantage of rapidly changing technology.
HP Mobile Workplace Services provides you with a suite of services that enable your company's workforce to operate beyond the boundaries of the traditional desktop environment. We manage your complex mobile solution regardless of the user?s locality, device, network or application.
Our mobile workplace services include:
These are also component parts of our Mobile Workplace Services:
Our Microsoft mobile solutions include management of the front-end Exchange Server and Internet Security and Acceleration (ISA) Server.
HP employs the best technology and practices to manage your entire mobile value chain. We reduce complexity and increase reliability and security. From managing e-mail and data to encrypting devices, and completing over-the-air upgrades or wiping a lost or stolen device, we support the entire lifecycle of your mobile devices.
The service will help you:
HP will do the following when providing our mobile workplace services:
This innovative service will provide your company with significant benefits in terms of cost reduction and end-user satisfaction.
We can help you:
HP can also help you understand the cost implications and policies required to procure and support mobile services. Differences in end-user proficiency, mobile profile and implementation strategy can affect your costs. HP drives out the infrastructure complexity by providing seamless design, implementation and integration of operations, which decreases the complexity of cost management. We also provide personalized services to match the right services to the individual mobile worker, helping you achieve a better return on investment.
Our mobile solution integrates into your existing IT plans and programs to help manage your entire mobile value chain. To ensure reliable solutions, we also integrate, test and certify leading technologies.
You receive proven state-of-the-art services through our strategic alliance with Microsoft, as well as our close involvement in the certification of new services and Microsoft technologies. This product market leadership, coupled with our relationship with Motorola and other name carriers, means you stay at the leading edge of mobile technology. In fact, you can provide feedback through HP to these partners to make sure your business requirements are covered in future developments.
Our mobile messaging service extends the desktop as a fully managed service, giving your users mobile connectivity to e-mail, support for personal information manager (PIM) capabilities and access to enterprise data.
HP deploys a new mobile messaging infrastructure that interfaces with your messaging environment to serve your end-user needs by providing the following services:
Mobile messaging includes support of the infrastructure hardware and operating system software.
Implementation services include setup and configuration of your hardware and the software application for mobile messaging services. We work with you to assess your current environment and define policies and configuration parameters for the implementation of mobile messaging services.
HP provides our mobile messaging application administration service that consists of the following components:
We can help you control your company's sensitive data regardless of where it resides. And we'll define and enforce security policies across your mobile endpoints where data is most vulnerable. Our mobile solution:
The RIM BlackBerry solution enables you to have:
Based on the Microsoft operating system, our base solution:
For enhanced security requirements, our solution offers optional security services for Microsoft devices. These optional services include:
Base Mobile Security Services offers the following features:
In the initial stage of enhancing your mobile security, we work with you to ensure security requirements are extended to mobile devices. This requires an understanding of your existing security policies and regulations. Once this assessment is performed, HP configures the security solution to your specifications and ensures the requirements are reflected across your mobile users? devices.
Security policies can be adapted and modified according to your needs following the change management process.
Our Level 2 security support provides you with incident resolution for mobile security-related issues for incidents that can't be resolved by the first-level service desk. Third-level support provides incident escalation for problem resolution to the vendors.
Enhanced Mobile Security Services offers the following features:
HP mobile device management services provide support functions to your handheld devices. This solution maximizes productivity by giving you the ability to perform back up and recovery, software distribution, application management and asset tracking on mobile devices. Other benefits include:
We distribute software applications and other business data over the air. Our solution delivers:
These are all tested in a model office setting before they are delivered to your mobile devices. You can also selectively determine which applications and software updates are to be sent to which defined user groups. And you can conveniently and efficiently install, upgrade, roll back and uninstall applications over the air.
Mobile device application management lets you take full control of distributing line of business (LOB) and custom applications to your mobile devices. It lets you know which employee has which application and which version of the application they have. Forcible upgrades make sure all your mobile users have the latest version. In addition, data can be streamed to the applications on the mobile devices, ensuring your users have the most current database information for conducting business.
This service creates accurate asset inventory records, including who has which device(s) and other important device data, such as last usage date, device state and which applications are on the device.
Regularly back up your critical business data on remote users? mobile devices (handhelds). This automated process requires no user intervention to back up the data. Communication from the client device to the central servers is encrypted using HTTPS.
Once the data is received, it is stored by our central server in a designated file store, from which lost data can be quickly restored. Data can be backed up on a user-defined schedule, or the user can call our help desk to initiate a backup.
Our mobile configuration manager service enables us to securely and centrally configure and maintain your system attributes, preferences and settings for remote devices. Proper configuration gives your frontline workers hassle-free use while ensuring that required connection settings are enforced.
Security options allow you to lock out specified applications, prevent users from accessing the run dialog and disallow loading of external applications or executables on storage cards.
With this service, your users can access corporate applications and information from anywhere at any time. This solution includes mobile applications integration, development and support. Benefits include:
Your existing mobile applications benefit from our Mobile Applications Support Services. Our solution includes:
This service provides you with an assessment and suggested approach for implementing a mobile application solution and leveraging your current infrastructure. This means you can transition to development and deployment as soon as possible.
Key deliverables of this service may include:
This service includes software for your particular software?s mobile application framework. Solution components include:
With this service, we ensure your current infrastructure, applications and custom software are mobile-ready to meet your company's business demands. Services include:
Your existing mobile applications can benefit from this service. Our solution includes:
HP understands that successfully transitioning the delivery of mobile workplace services is essential to your being able to fully realize the benefits of your environment. So we perform several key steps to transition services:
We complete an assessment of your organization?s mobile workplace environment. This helps both you and us better understand your specific mobile workplace infrastructure and see how to get the most from your mobile solution going forward. We then work with you in a design session to create a plan for implementing a new mobile server environment or upgrading your existing solution.
We provide the hardware and software components required to implement the mobile messaging service.
For the RIM BlackBerry solution, the components include:
For the Microsoft Windows Mobile solution, the components include:
The activities and milestones included in the mobile workplace transition include:
In the initial stage of Enhanced Mobile Security, we work with you to ensure that your security requirements are extended to your mobile devices. This requires understanding your existing security policies and regulations. Once we perform this assessment, HP configures the security solution to meet your specifications and ensures that mobile users' devices reflect requirements.
We can adapt and modify your security policies according to your needs by following the change management process.
HP anticipates that important changes and enhancements in mobile computing will accelerate over the next 24 months. With our partners Fujitsu, Motorola, Microsoft, Cisco, Intel, Sprint and Xerox, we have invested in new and enhanced service programs and technologies to support our clients' mobile technology.
Your business needs demand durable, innovative and cost-compelling solutions that no single provider can deliver alone. That's why we believe our unique alliance strategy gives you the advantage of best-of-breed, multivendor solutions with the simplicity and accountability of a single point of contact. Our Agility Alliance partners jointly develop technology services and business solutions that lead to business improvements and cost advantages for you.
Our Mobile Services solutions use technology from our Microsoft and SAP Agility Alliance partners.
HP has standardized on a mobile application framework so that solutions developed for a global tool set can be leveraged across your business. Our best-in-class partners include:
Our Mobile Workplace solution frees up your resources so you can focus on projects that impact business goals. We integrate our mobile solution into your existing IT plans and programs to help you manage your entire mobile value chain. HP also tests and certifies leading technologies to provide reliable solutions. And identify and mitigate security risks in your business-critical enterprise e-mail, data and applications and provide solutions that address regulatory compliance requirements.
HP supports approximately 5.4 million desktops for more than 500 clients in 125 countries. We support more than 2 million mobile subscribers. As a proven leader in remote infrastructure management and provider of seamless design, implementation and operational support in the mobile environment, with best-of-breed technology including Microsoft and RIM BlackBerry, you can trust HP to bring consistency, stability and security to your mobile workplace.
For more information about what HP Enterprise Services can do for you, submit a business inquiry.