You want to increase user productivity, decrease technology complexity, mitigate risk and reduce costs by implementing a standard mobility environment that extends the reach of office applications and voice and data communications. But there are a number of challenges you may face with mobility, including:
- No defined mobility strategy
- An inability to keep up with so many different types of mobile devices, such as RFIDs
- The increase in e-mail volume produced by wireless devices
- Demand for anywhere, anytime, any device access
- Lack of internal standards, making mobile IT costly
- Data security, privacy and compliance
- Complex and costly to support
- Pressure to improve productivity
- Pressure to provide more options to users
- Rapid device evolution
- The demands of global commerce
- High e-mail volumes
You need a mobility solution that addresses your needs with opportunities to enhance workforce performance. The solution must have the scale and scope to help you cost-effectively harness mobile technology.
HP Mobile Workplace Services is a fully managed service that provides your company's users with mobile access to your corporate e-mail system and to enterprise data and applications, extending their desktops. We provide an end-to-end, managed solution that easily plugs into your infrastructure, allowing your users to access voice and enterprise data regardless of locality, device, network or application.
Moving from a complex mobile environment to a simplified operations structure means you can gain greater control over your managed IT costs, achieve tighter security governance and increase your flexibility to take advantage of rapidly changing technology.
An End-to-End Mobile Workplace Solution
HP Mobile Workplace Services provides you with a suite of services that enable your company's workforce to operate beyond the boundaries of the traditional desktop environment. We manage your complex mobile solution regardless of the user?s locality, device, network or application.
Our mobile workplace services include:
- Mobile messaging – allows users to access corporate mail systems through wireless mobile devices
- Mobile security services – allows management and control of data, regardless of where it resides
- Mobile device management – allows remote backup and recovery, software distribution, application management and asset tracking
- Mobile service desk – becomes the single point of contact for all of your mobile users? requests
- Break/restore – ensures rapid replacement of a broken or lost device; oversees shipping and assists user with device configuration
- Mobile application services – provides access to corporate, mobile applications and integration, development and support of your applications
These are also component parts of our Mobile Workplace Services:
- Mobile messaging monitoring
- Configuration management
- Performance management
- Backups
- Incident/problem management
- System usage reporting
Our Microsoft mobile solutions include management of the front-end Exchange Server and Internet Security and Acceleration (ISA) Server.
HP employs the best technology and practices to manage your entire mobile value chain. We reduce complexity and increase reliability and security. From managing e-mail and data to encrypting devices, and completing over-the-air upgrades or wiping a lost or stolen device, we support the entire lifecycle of your mobile devices.
The service will help you:
- Reduce cost, risk and time
- Gain the skilled resources, proven tools and processes you need to manage the service
What You Can Expect
HP will do the following when providing our mobile workplace services:
- Evaluate your mobile environment, security business rules and mobile support function needs
- Define the mobile architecture to fit your environment:
- Select/maintain mobile platform (RIM or Microsoft)
- Complete your mobile service implementation
- Implement mobile messaging application administration
- Provide mobile service desk support
- Define your security requirements
- Configure mobile support functions through our mobile device management
- Execute test plan
- Confirm production go/no go
What You Can Achieve
This innovative service will provide your company with significant benefits in terms of cost reduction and end-user satisfaction.
We can help you:
- Increase user productivity by:
- Providing access to corporate mobile-enabled applications and information from anywhere, anytime
- Extending reach of in-office applications and of voice and data communications
- Providing you with a centralized 24/7 managed help desk for mobile users that includes application, technical and business support
- Decrease technology complexity and reduce costs by:
- Providing you with policy-based device management with little or no user involvement, broad functionality and directory integration
- Installing a standard in infrastructure, devices and tools
- Synchronizing your corporate e-mail, calendar and contacts using multiple types of mobile devices and Microsoft or BlackBerry mobile messaging
- Providing you with carrier management so you have greater data visibility and decision management
- Increase security and mitigate risks by:
- Getting comprehensive, central security management
- Complying with privacy and security regulations
- Protecting critical data on mobile devices
HP can also help you understand the cost implications and policies required to procure and support mobile services. Differences in end-user proficiency, mobile profile and implementation strategy can affect your costs. HP drives out the infrastructure complexity by providing seamless design, implementation and integration of operations, which decreases the complexity of cost management. We also provide personalized services to match the right services to the individual mobile worker, helping you achieve a better return on investment.
Solution Components
Our mobile solution integrates into your existing IT plans and programs to help manage your entire mobile value chain. To ensure reliable solutions, we also integrate, test and certify leading technologies.
You receive proven state-of-the-art services through our strategic alliance with Microsoft, as well as our close involvement in the certification of new services and Microsoft technologies. This product market leadership, coupled with our relationship with Motorola and other name carriers, means you stay at the leading edge of mobile technology. In fact, you can provide feedback through HP to these partners to make sure your business requirements are covered in future developments.
Mobile Messaging
Our mobile messaging service extends the desktop as a fully managed service, giving your users mobile connectivity to e-mail, support for personal information manager (PIM) capabilities and access to enterprise data.
HP deploys a new mobile messaging infrastructure that interfaces with your messaging environment to serve your end-user needs by providing the following services:
- Mobile messaging implementation
- Mobile application administration support
- Level 2 and 3 user support
- Required additional services
Mobile messaging includes support of the infrastructure hardware and operating system software.
Mobile Messaging Implementation
Implementation services include setup and configuration of your hardware and the software application for mobile messaging services. We work with you to assess your current environment and define policies and configuration parameters for the implementation of mobile messaging services.
Mobile Messaging Application Administration Support
HP provides our mobile messaging application administration service that consists of the following components:
- Mobile messaging configuration management
- Mobile messaging performance management
- Mobile messaging server backup
- Mobile messaging incident/problem management
- System usage reporting
Mobile Security Services
We can help you control your company's sensitive data regardless of where it resides. And we'll define and enforce security policies across your mobile endpoints where data is most vulnerable. Our mobile solution:
- Ensures all your handheld mobile devices meet corporate data privacy policies
- Enforces your security and central administration policies, including power-on access controls, password reset, encryption and permissions, and device wipe
- Enables configuration of access levels for different types of end users
- Enables secure connection between your enterprise and mobile devices
- Protects against unauthorized access to data on lost or stolen devices
- Blocks devices of employees that have left your company
- Removes the end user from the security decision-making process
RIM BlackBerry Platform
The RIM BlackBerry solution enables you to have:
- Centralized managed policies including an enforced password policy
- End-to-end over-the-air encryption for transmitted information
- Encryption on your mobile devices
Microsoft Platform
Based on the Microsoft operating system, our base solution:
- Uses a single management interface
- Provides a centralized security policy by integrating with enterprise directories
- Includes an enforced password policy
For enhanced security requirements, our solution offers optional security services for Microsoft devices. These optional services include:
- Encryption on the mobile device
- An enhanced endpoint policy management
- Enhanced security enforcement
Base Mobile Security Services
Base Mobile Security Services offers the following features:
- Central configuration and enforcement of mobile device password policy to all mobile users
- Remote Device Wipe in case a mobile device gets lost or stolen. This service ensures the device can?t access your network; when this service is activated for a specific device, all data is erased from the mobile device upon its next connection to the network
- Support of industry-standard encryption of local data on mobile devices, including removable memory cards
Mobile Security Implementation
In the initial stage of enhancing your mobile security, we work with you to ensure security requirements are extended to mobile devices. This requires an understanding of your existing security policies and regulations. Once this assessment is performed, HP configures the security solution to your specifications and ensures the requirements are reflected across your mobile users? devices.
Security policies can be adapted and modified according to your needs following the change management process.
Mobile Security Support Level 2 and 3
Our Level 2 security support provides you with incident resolution for mobile security-related issues for incidents that can't be resolved by the first-level service desk. Third-level support provides incident escalation for problem resolution to the vendors.
Enhanced Mobile Security Services
Enhanced Mobile Security Services offers the following features:
- Assurance that all handheld mobile devices meet corporate data-privacy policies
- Enforcement of security and central administration policies, including power-on access controls, password reset, encryption, permissions and device wipe
- Configuration of access levels for different types of users
- Secure connection between the enterprise and mobile devices
- Protection against unauthorized access to data on lost or stolen devices
- Deactivation of devices for employees who have left the company
- Removal of the user from the security decision-making process
Mobile Device Management
HP mobile device management services provide support functions to your handheld devices. This solution maximizes productivity by giving you the ability to perform back up and recovery, software distribution, application management and asset tracking on mobile devices. Other benefits include:
- The ability to complete patches and upgrades over the air
- Detailed report tracking on each device in the enterprise
- The ability to backup device data (including settings, contacts and user files) onto a central server for easy recovery
- The ability to enforce security on user devices
Mobile Device Software Distribution
We distribute software applications and other business data over the air. Our solution delivers:
- Mobile applications
- Custom applications
- Line-of-business applications
- Security patches
- Device upgrades
These are all tested in a model office setting before they are delivered to your mobile devices. You can also selectively determine which applications and software updates are to be sent to which defined user groups. And you can conveniently and efficiently install, upgrade, roll back and uninstall applications over the air.
Mobile Device Application Management
Mobile device application management lets you take full control of distributing line of business (LOB) and custom applications to your mobile devices. It lets you know which employee has which application and which version of the application they have. Forcible upgrades make sure all your mobile users have the latest version. In addition, data can be streamed to the applications on the mobile devices, ensuring your users have the most current database information for conducting business.
Mobile Device Asset Tracking
This service creates accurate asset inventory records, including who has which device(s) and other important device data, such as last usage date, device state and which applications are on the device.
Mobile Device Backup
Regularly back up your critical business data on remote users? mobile devices (handhelds). This automated process requires no user intervention to back up the data. Communication from the client device to the central servers is encrypted using HTTPS.
Once the data is received, it is stored by our central server in a designated file store, from which lost data can be quickly restored. Data can be backed up on a user-defined schedule, or the user can call our help desk to initiate a backup.
Mobile Configuration Manager
Our mobile configuration manager service enables us to securely and centrally configure and maintain your system attributes, preferences and settings for remote devices. Proper configuration gives your frontline workers hassle-free use while ensuring that required connection settings are enforced.
Security options allow you to lock out specified applications, prevent users from accessing the run dialog and disallow loading of external applications or executables on storage cards.
Mobile Applications Services
With this service, your users can access corporate applications and information from anywhere at any time. This solution includes mobile applications integration, development and support. Benefits include:
- Decreased cycle times
- Increased employee productivity
- Reduced paperwork and data redundancy
- Lowered total cost of ownership
- Enhanced customer service to your company?s customers
Mobile Applications Support Services
Your existing mobile applications benefit from our Mobile Applications Support Services. Our solution includes:
- Service desk with after-hours paging support
- Applications monitoring
- Problem and incident management
- Change management
Mobile Consulting and Diagnostics
This service provides you with an assessment and suggested approach for implementing a mobile application solution and leveraging your current infrastructure. This means you can transition to development and deployment as soon as possible.
Key deliverables of this service may include:
- Documentation of assessment findings
- Demonstration of existing mobile solutions
- Next-step recommendations and suggested project plan
Mobile Applications Integration
This service includes software for your particular software?s mobile application framework. Solution components include:
- Customization of off-the-shelf software according to your requirements
- Integration of off-the-shelf software within your existing infrastructure
Mobile Applications Development
With this service, we ensure your current infrastructure, applications and custom software are mobile-ready to meet your company's business demands. Services include:
- Mobile applications that function like your current enterprise applications
- Data models for mobile devices that allow for future mobile applications development
- Installation of a common architecture that effectively uses enterprise information
- Mobile application project management services
Mobile Applications Support
Your existing mobile applications can benefit from this service. Our solution includes:
- Service desk with after-hours paging support
- Application monitoring
- Problem and incident management
- Change management
Transition
HP understands that successfully transitioning the delivery of mobile workplace services is essential to your being able to fully realize the benefits of your environment. So we perform several key steps to transition services:
- Create a detailed implementation project plan
- Help you develop a plan to communicate to mobile device users as necessary
- Transfer knowledge from the current operations staff
- Assess your current environment, tools, processes and policies
- Deploy additional infrastructure using standardized and tested HP server builds, which includes applying all security policies as defined
- Integrate mobile services with other workplace service elements, such as provisioning, service desk, network support, storage support and hosting support
- Migrate license keys and user accounts as needed
- Pilot the new service
- Provide ongoing production support
We complete an assessment of your organization?s mobile workplace environment. This helps both you and us better understand your specific mobile workplace infrastructure and see how to get the most from your mobile solution going forward. We then work with you in a design session to create a plan for implementing a new mobile server environment or upgrading your existing solution.
We provide the hardware and software components required to implement the mobile messaging service.
For the RIM BlackBerry solution, the components include:
- Mobile Messaging server
- RIM BlackBerry Enterprise Server software for Exchange and Domino
- RIM client access licenses for users
- RIM T-Support
- Microsoft SQL Server
For the Microsoft Windows Mobile solution, the components include:
- Microsoft Exchange Client Access Server
- Microsoft Exchange ActiveSync
- Afaria iAnywhere servers
- Afaria iAnywhere client synchronized with Windows Mobile devices
- Industry Standard Architecture (ISA) server
- Secure Socket Layer (SSL) certificates
The activities and milestones included in the mobile workplace transition include:
- Build out mobile workplace server hardware
- Install and configure mobile messaging application (BlackBerry Enterprise Server)
In the initial stage of Enhanced Mobile Security, we work with you to ensure that your security requirements are extended to your mobile devices. This requires understanding your existing security policies and regulations. Once we perform this assessment, HP configures the security solution to meet your specifications and ensures that mobile users' devices reflect requirements.
We can adapt and modify your security policies according to your needs by following the change management process.
Alliances
HP anticipates that important changes and enhancements in mobile computing will accelerate over the next 24 months. With our partners Fujitsu, Motorola, Microsoft, Cisco, Intel, Sprint and Xerox, we have invested in new and enhanced service programs and technologies to support our clients' mobile technology.
Your business needs demand durable, innovative and cost-compelling solutions that no single provider can deliver alone. That's why we believe our unique alliance strategy gives you the advantage of best-of-breed, multivendor solutions with the simplicity and accountability of a single point of contact. Our Agility Alliance partners jointly develop technology services and business solutions that lead to business improvements and cost advantages for you.
Our Mobile Services solutions use technology from our Microsoft and SAP Agility Alliance partners.
- HP's relationship with Microsoft helps to quickly resolve any issues with Microsoft products. HP works with Microsoft to help shape new releases of Microsoft products by providing product feedback and feature suggestions for products as they are developed.
- HP and SAP are long-term partners and together, deliver business software solutions that reduce time-to-market and lower the total cost of ownership. We collaborate on industry solutions and enterprise business applications. SAP is an example of one type of enterprise application whose data we can make available on mobile devices.
Partners
HP has standardized on a mobile application framework so that solutions developed for a global tool set can be leveraged across your business. Our best-in-class partners include:
- Symphony – Symphony helps HP integrate, automate and streamline expense tracking and management, provisioning/procurement, rate-plan optimization, carrier contract compliance, reporting and wireless auditing for mobile devices and services.
- Sybase – We use the Afaria product iAnywhere to centrally manage a host of key functions. Afaria technology (now owned by Sybase) is the leading product set in the mobile device management industry, providing frontline management functions for a broad range of mobile devices, applications and data. Created with the success of your frontline workers in mind, iAnywhere is a solution that applies across large and small enterprises and that HP has tested and integrated into mobile solutions worldwide.
- Motorola – Motorola's seamless enterprise insights and capabilities, combined with HP's enterprise-class workplace solutions and applications, create industry-relevant mobile solutions that help you rethink and transform your business. We help you find the best solution at the best value, to meet your business and technology needs.
- Application Development Partners – We use a variety of application development platforms for developing mobile application services, including Mobile/.NET and SAP Netweaver.
Choose HP
Our Mobile Workplace solution frees up your resources so you can focus on projects that impact business goals. We integrate our mobile solution into your existing IT plans and programs to help you manage your entire mobile value chain. HP also tests and certifies leading technologies to provide reliable solutions. And identify and mitigate security risks in your business-critical enterprise e-mail, data and applications and provide solutions that address regulatory compliance requirements.
HP supports approximately 5.4 million desktops for more than 500 clients in 125 countries. We support more than 2 million mobile subscribers. As a proven leader in remote infrastructure management and provider of seamless design, implementation and operational support in the mobile environment, with best-of-breed technology including Microsoft and RIM BlackBerry, you can trust HP to bring consistency, stability and security to your mobile workplace.
- Mobile Workplace Services At-A-Glance PDF, 189K
For more information about what HP Enterprise Services can do for you, submit a business inquiry.