Your company or organization has to be agile if it is to continue to succeed. It has to be able to quickly respond to the needs of your customers and partners. And to keep pace with fast changes in the marketplace, real-time collaboration is vital. Customer Relationship Management (CRM) is a big part of this. But the complexity of maintaining your CRM systems is steadily increasing, leading to increased costs, more risk and less productivity.
It's likely that you've outgrown your current CRM software, especially if your company is experiencing one or more of the following:
- The level of user complaints has risen significantly
- Employees ask to add nonauthorized software to the system
- You can't fulfill requests for information from partners or customers in their preferred format and timeframe
- Your company is not maximizing its use of the Internet
- You have gaps between your front-end and back-end systems that are plugged by unsatisfactory customized solutions
- The software inhibits users from completing tasks
- You have multiple, nonintegrated information stores
- You find yourself contemplating hiring contractors to write add-ons
- Support costs have risen
- You don't have enough support resources
Manage Government Economic Stimulus Projects With Stimulus 360 Page
HP is proud to build on its 30 plus year history of working in partnership with government to overcome similar challenges by offering a comprehensive set of tools and services designed specifically to address the ARRA reporting and transparency mandates set forth by the Office of Management and Budget.
Read more about Manage Government Economic Stimulus Projects With Stimulus 360
To respond to these challenges you must transform your company by modernizing your platforms and CRM applications. HP and Microsoft have created a solution around Microsoft Dynamics CRM that can provide you with a unique opportunity to use a fully integrated customer relationship management system to drive consistent and measurable improvement in your company's everyday business processes.
The Reasons For Switching To Microsoft Dynamics CRM From Your Current CRM Software
Grows with your business:
- Microsoft Dynamics can give you the flexibility and power you need for your growing inventory management, distribution and reporting needs. And because it can scale to meet expanded needs, you can reduce the cost of adding new users and functions as your business grows.
Smoothly integrates with your other business operations:
- Microsoft Dynamics is easy to use and works with the Microsoft products you're already using. And it's based on a standardized architecture that lends itself to third-party integration.
Provides a low cost of ownership:
- This software is engineered to cost-effectively support the changing requirements that are frequently necessary for you to adapt, grow and maintain your competitive edge. Independent research has demonstrated that Microsoft Dynamics offers a higher ROI and lower overall costs compared to other major competitive offerings.
Creates an industry-leading vertical partner ecosystem:
- These solutions are designed to meet the needs of your specific industry. They can provide the functionality you need without the overhead costs buried in solutions that try to serve all industries from the same code-base and use templates to hide some of its complexity.
Implementation and Management of Your CRM Solution Is Key
Just getting the Microsoft Dynamics CRM software is not enough. You need to find the right IT partner to minimize risks. Get it right and efficiency will rise; get it wrong and your company's business will suffer. Your partner should be able to predict the overall cost of the software and predict its business value.
It's important that you find a dependable company to implement it that will not produce unnecessary delays and cost overruns. You need an IT partner that has a road map to ensure the software is successfully integrated into your company's business. Our approach extends well beyond the implementation phase. We know that the solution must be developed with long-term maintenance and upkeep in mind.
If you need your applications to better support your company's business agendas but lack the capabilities for enterprise application implementations, HP can help. Using service-oriented architecture (SOA) and virtualization technologies, we ensure your networks' scalability, server utilization and enterprise security are optimized. We can provide you with the innovative delivery solutions you're looking for to reduce costs and complexity while boosting your company's business performance. And we'll do it without disrupting your operations.
Transform Your Business Into an Agile Enterprise
The full lifecycle of HP Microsoft Dynamics CRM services gives your company the increased scalability, high availability and global reach you need to meet your company's challenges. Depending on where your company or organization is in its CRM strategy, we can provide a number of services to help you, including:
- Implementation services – HP works with you to improve and potentially redesign your business processes using best-in-class enterprise applications and technology to optimize your CRM environment.
- Modernization services – HP creates an agility road map for your enterprise, taking into consideration how your company's key business processes interact with your supporting applications. With this service your CRM applications become an integral component of your modernization initiative. Taking full advantage of Microsoft Dynamics CRM strategy, HP creates a safe, low-risk, incremental migration path from your legacy platform to a Microsoft Dynamics platform.
- Service-oriented architecture (SOA) and integration – HP helps you reduce the complexity and increase the flexibility of your applications using SOA services to:
- Orchestrate business processes and events
- Manage enterprise information
- Deliver applications and content to users more quickly and cost-effectively
- Enterprise application hosting – HP hosting services allow your company to spend more time focusing on your core business and less time on system outages, security breaches and server downtime. Using our flexible set of services for enterprise-class application hosting, we can help you manage your IT investments, while meeting changing business, audit and regulatory needs.
- Contact center outsourcing – HP management and operation of multichannel contact centers supports inbound and outbound interaction of marketing, sales and service.
Boost Your Company's Productivity and Performance
By combining the implementation and operational excellence of HP with Microsoft's Dynamics CRM, you'll gain real world CRM solutions that will help your company:
- Achieve real-time collaboration with partners
- Respond quickly to information requests
- Comply with changing regulations
- Improve client retention, satisfaction and loyalty
- Improve information flow throughout your enterprise for greater efficiency and cost savings
A Partnership With Proven Solutions
Leveraging the partnership between HP and Microsoft, we've created a best-in-class solution with Microsoft Dynamics CRM to provide you with:
- World-class delivery – The alliance brings together best-practice processes, models and techniques to support consistent implementation of the solution
- Proven capabilities – With our full complement of services, you can confidently deploy the solution across your enterprise
- Unparalleled flexibility – You have the option to deploy the solution in the delivery model that best meets your requirements: on-site, hosted or outsourced to HP
- Innovation – We will continue to collaborate with Microsoft to develop and deliver new and innovative industry solutions to address your critical needs
- Superior economics – You will notice a reduction in your enterprise's total cost of ownership and an improved ROI from HP deploying the solution
Choose HP
HP brings proven expertise in managing the complexities of CRM environments. Our strategic relationship leverages Microsoft's technological innovation and our nearly half century of experience in IT.
With more than 26,000 contact center professionals delivering CRM services for more than 450 clients from 155 global contact centers, HP is uniquely positioned to help you transform your enterprise and boost productivity and performance.
For more information about what HP Enterprise Services can do for you, submit a business inquiry.