United States-English
HP Enterprise Services
» Contact HP

Home « Services

Communications, Media & Entertainment: Solution Overviews

Contact Center Transformation Outsourcing
EDS views each customer touch point – and especially the contact center and the Internet – as an open door to the enterprise. Our vision is to transform contact centers to meet service providers’ needs across the entire customer life cycle. Transformation to a multichannel contact center helps communications service providers (CSPs) contain costs, align business areas to a customer-centric approach and deliver a world-class customer experience across all customer touch points.
EDS Integrated Workplace Services Solution
The EDS Integrated Workplace Services Solution is defined around specific Communications industry requirements – reducing costs, supporting work force mobility, and quickly responding to new technologies and deploying new services – all without disrupting the reliable delivery to current service levels. This equates to the superior customer experience critical to sustained customer loyalty and revenue growth.
EDS Smartphone Services Solution
The EDS Smartphone Services Solution delivers end-to-end business processes and technical support, exceeding customer demands and increasing smartphone revenue. EDS delivers reliable, efficient customer service that starts with the customer’s first inquiry or purchase and carries through to the eventual product end-of-life and follow-on replacement sales.
Customer Relationship Management (CRM) Solutions For the Communications & Media Entertainment Industry
Today’s intensely competitive marketplace is driving Communications, Media and Entertainment (CME) companies to seek innovative new ways to attract, serve and retain customers. Superior customer service is critical. That’s why HP offers differentiated, industry-tailored CRM services and proven management expertise that deliver flexible solutions to improve customer satisfaction, loyalty and value.