Simplify the Software Product Lifecycle
Managing your company's software publishing is a tremendously challenging and complex process. But it doesn't have to be if you team up with the right partner.
With manufacturing and fulfillment centers around the world, HP distributes a million software kits annually, representing billions in software revenues for our clients. Our proven, comprehensive services simplify the entire software product lifecycle, freeing you to focus on your core business activities.
An Experienced IT Partner With Proven Processes and Scalability
HP provides a fully integrated solution that includes end-to-end order processing and fulfillment from our service delivery centers. We also operate contact centers, distribution centers, payment centers and technology centers on a global basis. By fully deploying our in-house asset-based infrastructure, you can satisfy your fulfillment requirements more efficiently while enjoying a more complete picture of the marketplace, your customers and your operations.
Key Features of HP Software Publishing Services include:
- Software kit replication and fulfillment (CDs, documentation and licenses)
- Physical software kit fulfillment and electronic software distribution (ESD) services
- Training materials/kit printing and fulfillment
- Documentation printing and fulfillment (marketing collateral printing and fulfillment)
- Physical fulfillment
- Global facilities
- Kitting
- Strong inventory management/controls
- Electronic fulfillment
- Two download options available: IE HTTP and managed download for auto restart
- Download files up to 3 GB using the HTTP option or up to 20GB using the managed download option
Products are delivered from Andover, Massachusetts, Galway, Ireland and Singapore.
HP Starts With Strategic Planning and Management
- Supply chain management – Working closely with our worldwide base of material suppliers and your designated partners, we'll ensure that only best-practice vendors are used, and we'll leverage these relationships to obtain the best pricing.
- Material resource planning – Our experts will thoroughly investigate and define your needs to ensure the right materials are on hand at the right time. They will also customize solutions for a range of characteristics, including material type, quantity, specifications, grade or quality, color process and more.
- Inventory control – Our zero-backlog, just-in-time system and flexible inventory ownership policy minimizes the risk of expensive excess or obsolete materials. Our stringent business controls and inventory management practices have exempted us from physical inventory by external auditors for over a decade.
Streamlining Production
- Media manufacturing – We offer low- and high-volume production for CD-ROM, CDR, DVD, diskettes, QIC tapes and several other media.
- Demand print – Our just-in-time printing services include color or black and white production, collating and binding, and design assistance.
- Component assembly – Kitting and packaging occur within the same day.
- Real-time reporting – Real-time online reporting on inventory, orders and outgoing product specifications make production processes more efficient.
- Revision control – The electronic library of masters is linked to print and media replication systems, as well as to order fulfillment, inventory and distribution systems. This integrated infrastructure ensures stringent revision control over all software content throughout the entire lifecycle and supports both current and past versions of your products.
Pre- and Post-Sales Support Through Contact Center Outsourcing
Our Contact Center Outsourcing Services extend our software publishing and fulfillment capabilities to offer pre- and post-sales support. First, we'll help you reach the right people with the right message and materials to get the most from your marketing investment. Then, our contact center staff will go on to help you manage a variety of customer service and support activities, from order and subscription management to technical support and ongoing customer relationship management. To meet global and local needs, each call center staff member is proficient in a minimum of two languages, with 95% educated to degree level.
For more information about what HP Enterprise Services can do for you, submit a business inquiry.