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Solution Overview Index

Advanced Meter Infrastructure Solution Overview
HP provides best-in-class services and methodologies to help you build an advanced metering infrastructure (AMI) that automates existing manual processes, reduces operational costs, improves data quality and equips your organization with the flexibility it needs to move into the future. Our Advanced Meter Infrastructure Solution manages and supports everything from design engineering to integration with legacy and business intelligence systems.
Consumer Direct Services for Consumer & Retail Industries
HP Consumer Direct Services helps you better manage your multichannel environment by ensuring a seamless e-commerce experience in the consumer retail market.
Consumer Direct Services Solution Overview for Consumer and Retail Industries
Many direct-to-consumer firms handle order management, logistics and payment services in-house. But when volume grows, so can costs and complexity. And that distracts from what's really important: marketing, sales and product management.
Contact Center Outsourcing Services for Government Industry
Increase responsiveness, customer service, security and cost-effectiveness through the right number of contact center resources with the right skill sets at the right time, rapid-response outsourcing services, and a cost-saving, pay-per-use approach
Contact Center Outsourcing Services Rapid Response for Government
Gain the right number of contact center resources with the right skill sets at the right time. EDS' rapid-response outsourcing services provides government agents with the contact center facilities and personnel they need quickly, professionally and securely – on a cost-saving, pay-per-use basis.
Contact Center Transformation Outsourcing
EDS views each customer touch point – and especially the contact center and the Internet – as an open door to the enterprise. Our vision is to transform contact centers to meet service providers’ needs across the entire customer life cycle. Transformation to a multichannel contact center helps communications service providers (CSPs) contain costs, align business areas to a customer-centric approach and deliver a world-class customer experience across all customer touch points.
Customer Relationship Management (CRM) for Retail Banking
To grow their business and solidify customer relationships, financial institutions must understand customer needs and preferences – and respond with the appropriate products and services. Banks have to take a customer-centric approach that recognizes customer segmentation and enables the bank to get to know its customers.
Customer Relationship Management (CRM) Solutions For the Communications & Media Entertainment Industry
Today’s intensely competitive marketplace is driving Communications, Media and Entertainment (CME) companies to seek innovative new ways to attract, serve and retain customers. Superior customer service is critical. That’s why HP offers differentiated, industry-tailored CRM services and proven management expertise that deliver flexible solutions to improve customer satisfaction, loyalty and value.
EDS Implementation Solution For Oracle E-Business Suite PDF, 592K
EDS Implementation Solution for Oracle E-Business Suite implements the latest E-Business Suite applications to create a consistent, cost-effective, global footprint for your organization.
EDS Integrated Aftermarket Sales and Services Solution
The EDS Integrated Aftermarket Sales and Services Solution delivers an end-to-end business process and technical support, increasing aftermarket revenue through reliable, efficient customer service. This begins with the customer’s first inquiry and purchase and carries through to product end-of-life and follow-on replacement sales.
EDS Integrated Workplace Services Solution
The EDS Integrated Workplace Services Solution is defined around specific Communications industry requirements – reducing costs, supporting work force mobility, and quickly responding to new technologies and deploying new services – all without disrupting the reliable delivery to current service levels. This equates to the superior customer experience critical to sustained customer loyalty and revenue growth.
EDS Smartphone Services Solution
The EDS Smartphone Services Solution delivers end-to-end business processes and technical support, exceeding customer demands and increasing smartphone revenue. EDS delivers reliable, efficient customer service that starts with the customer’s first inquiry or purchase and carries through to the eventual product end-of-life and follow-on replacement sales.
EDS Upgrade Solution For Oracle E-Business Suite PDF, 806K
Modernize your applications with Oracle E-Business Suite release 12 which provides more than 2,350 new capabilities and 11 new modules – the most comprehensive Oracle ERP solution to date.
Eligibility Transformation Solution
The human services landscape is a dynamic one. With new program innovations, ongoing shifts in policy, resource availability and public expectations, change itself is one of the few constants. HP helps health and human services organizations design and implement new models of service delivery, enabling them to address their challenges head-on and deliver even greater public value.
Finance and Administration Services
HP works as an extension of your finance and administration (F&A) team to lower costs, improve operational effectiveness and help you benefit from world-class process management. Learn more about our Finance & Administration Services.
Hosting & Management Solution For Microsoft Dynamics CRM
HP's Hosting & Management Solution for Microsoft Dynamics CRM™ is an expanded relationship management solution that builds on traditional client-focused relationships. Our outsourcing services offer adjustable service agreements based on our on-site, off-site and offshore Global Delivery Model to ensure the greatest savings balanced with risk management.
HP and Oracle Applications Modernization Services PDF, 637K
The EDS and Oracle Applications Modernization partnership helps you align critical applications and infrastructure to achieve agility through a service-oriented architecture.
HP Contact Center Outsourcing Solution For Microsoft Dynamics CRM PDF, 451K
HP's Contact Center Outsourcing Solution for Microsoft Dynamics CRM harvests keen insights from customer interactions to maximize the value of your customer franchise and to blend effectiveness with efficiency.
HP Contact Center Outsourcing Solution For Microsoft Dynamics CRM
HP's Contact Center Outsourcing Solution for Microsoft Dynamics CRM harvests keen insights from customer interactions to maximize the value of your customer franchise and to blend effectiveness with efficiency.
HP CRM for Retail Banking Solution
Financial Services Industry Gain end-to-end services from a single provider by: • Recognizing customer segmentation • Providing the appropriate products and services while maintaining regulatory compliance
HP Implementation Solution For Microsoft Dynamics CRM
HP's Implementation Solution for Microsoft Dynamics™ CRM enables you to implement Microsoft Dynamics CRM efficiently and effectively to create a consistent, cost-effective, global footprint for your organization and quickly realize business value in managing customer and extended business relationships.
HP Integrated Aftermarket Sales and Services Solution
High-Tech Manufacturing Industry Exceed customer expectations for revenue gains through: • End-to-end business process and technical support • Reliable, efficient customer service
HP Medical Management Solution
The HP Care Management solution consists of utilization management, disease management, case management, and wellness management. The solution set is supported by the HP best-in-class care workflow application, Atlantes. If you are seeking a complete solution, you will benefit from the comprehensive, configurable care management solution that Atlantes offers. Delivered either via individual instance or a shared service model alongside the HP outsourced medical management capability, healthcare organizations are able to meet the care management demands of their populations.
Identity Management Services
HP’s proven end-to-end identity management solutions help governments address critical security and privacy issues. Our deep global experience and expertise spanning four decades enable government agencies to rapidly deploy large-scale identity management implementations, reduce costs and lower risk. HP is the IT partner you can trust.
Product Lifecycle Management Solution Overview For Aerospace and Defense
There is more pressure than ever to innovate, to partner with suppliers to capture commercial and government defense contracts, and to share the risks inherent in the programs. To succeed, companies must consider changing their product development practices so virtual design, engineering, manufacturing and support teams can collaborate simultaneously, leverage knowledge and design next-generation products faster.
Respond More Quickly to Power Outages and Emergencies PDF, 366K
EDS' rapid-response outsourcing services provides utility and power companies with the contact center facilities and personnelthey need quickly, professionally and securely on a cost-saving, pay-per-use basis.
SAP Applications Management PDF, 952K
The EDS and SAP partnership reduces TCO and increases service quality with proven software solutions and world-class applications implementation, management and hosting capabilities.
SAP Governance, Risk and Compliance PDF, 984K
The EDS-PricewaterhouseCoopers GRC solutions identify and manage risks by integrating disconnected processes and implementing corporate policies and regulatory controls across enterprise systems.
SAP Upgrade Service PDF, 614K
EDS’ upgrade solutions for SAP position organizations with the flexibility needed to support changing business needs, expanded productivity, business innovation and future growth.