Komatsu Europe International Video Case Study
See how a Komatsu Europe International warranty claims processer moved away from a paper-based warranty system to a .NET-based applications modernization solution.
View the Video 3:29
Process Warranty Claims With Accuracy and Speed
Manually processing warranty claims. Using outdated systems. Both can add up to higher administrative and processing costs – not to mention poor oversight and control of field or depot activities. Paper processing can cause clerical errors and inconsistent reporting. In return, you get inaccurate warranty reserves. And, when warranty information falls between the cracks, it can result in lower consumer satisfaction and higher warranty costs.
Let HP help with its automated, rules-based, real-time system. You'll be able to do more in less time.
We can deliver a high-performance solution based on Eclaim – our Web-based, business-to-business warranty management system. Premier global companies – and their service channels – have trusted it for more than 20 years.
Eclaim
Eclaim is HP's own Web-based, business-to-business warranty and product failure management system. The world's premier companies – and their service channels – have trusted it for more than 15 years.
HP backs this history with an ongoing investment in our services. The benefits of these industry best practices for you are real and measurable: higher quality products, customer growth and tens of millions of dollars in savings on warranty spend. HP can help your business:
- Deliver reliable, real-time warranty claims administration support
- Increase service channel communication and productivity
- Improve product quality and reliability
- Increase aftermarket services revenue
- Reduce inventory in the field
- Increase customer satisfaction and loyalty
How HP Warranty Services Works
After customizing Eclaim to meet your particular business requirements, we integrate it with your legacy environments – including enterprise resource planning, manufacturing data, accounting and customer relationship management (CRM) systems.
HP then trains your service channel to prepare them for the upcoming change. To ensure a seamless Eclaim rollout, we perform pilots in specific regions or countries.
We host the system and data at a single multiclient HP facility, giving you efficient and cost-effective transaction support. Service providers, using Eclaim, follow your global standards on everything from claims approvals to parts orders and reimbursements.
More Information
Download the Warranty Services At-A-Glance
Download the CRM Integrated Aftermarket Sales and Services Solution Solution Overview
For more information about what HP Enterprise Services can do for you, submit a business inquiry.
