A Better Way To Process Warranty Claims
If you're manually processing warranty claims, you're probably paying more for your administrative and processing costs than you should – not to mention poor oversight and control of field or depot activities. You know paper processing can lead to clerical errors and inconsistent reporting, which in turn leads to dissatisfied customers and service providers.
There is a better way. Our automated, rules-based, real-time system lets you do more in less time with greater accuracy.
With HP Warranty Services, we can deliver a high-performance solution based on Eclaim – our Web-based, business-to-business warranty management system. You'll benefit from our industry best practices for our clients through higher quality products, customer growth and tens of millions of dollars in savings on warranty spend.
Improving Support Increases Customer Loyalty
- Cut product warranty costs by 25% to 50% through automated workflow, standardized processes, trend analysis capabilities and flexible online service delivery (ASP model)
- Improve product quality and reliability by quickly moving failure root causes/rates back to engineering and capturing product defect data at the point of repair
- Create best-in-class support behaviors through metrics, consumer surveys and incentive-based channel management programs
- Increase consumer loyalty and repeat buying by ensuring a positive consumer service experience and giving service providers a reliable, easy-to-use system
Proven Aftermarket Support Services From HP
When you choose HP you benefit from a 45-year legacy of innovation in data processing, outsourcing and systems integration, as well as 20 years of success in Warranty Services. We have a truly end-to-end, strategic aftermarket approach that encompasses call center, business intelligence, transaction processing and service channel support capabilities. And we apply our industry business process expertise to provide Warranty Services in more than 110 countries, including support for multiple languages and currencies.
If you're looking for a reliable, customized, leveraged approach to aftermarket service support or warranty management, HP will help you find and implement a strategy that's right for your business.
For more information about what HP Enterprise Services can do for you, submit a business inquiry.