Eclaim
What HP Has To Offer
Eclaim Users
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HP warranty management experts are ready to discuss your needs and deliver a high-performance solution based on Eclaim – our own Web-based, business-to-business warranty and product failure management system. The world's premier companies – and their service channels – have trusted it for more than 15 years. We back this history of real-world results and proven industry expertise with ongoing investments into our services. The benefits of industry best practices for our clients are real and measurable: higher-quality products, customer growth and tens of millions of dollars in savings on warranty spend.
How It Works
- After customizing Eclaim for your business, we integrate it with your Web and legacy environments – including enterprise resource planning (ERP), product data management (PDM), purchasing, manufacturing, accounting and finance systems.
- Training sessions and careful communications by HP prepare your service channel for the upcoming change.
- To ensure a seamless Eclaim system rollout, we perform pilots in specific regions/ countries followed by user testing at key sites.
- We host the system and data at a single multiclient HP facility. This gives you efficient, cost-effective transaction support.
- Service providers using Eclaim follow your standards to the letter on everything from claims approvals to parts orders to reimbursements. You also enjoy detailed reports on everything from failure rates/causes to customer satisfaction.