Automate Warranty Claims For Accuracy and Speed
Using outdated systems. High administration and processing costs. Poor control and oversight of field or depot activities. Clerical errors and inconsistent reporting from paper processing. Inaccurate warranty reserves. Unhappy customers and service providers.
These are all challenges you face when manually processing warranty claims.
There is an easier way. HP offers an automated, rules-based, real-time system that lets you do more in less time.
Improve Product Quality While Reducing Spend
Eclaim, our Web-based, business-to-business warranty management system, delivers a high-performance solution that is customized for your business needs. The world's premier companies – and their service channels – have trusted it for more than 20 years. We back this history with ongoing investments in our services. The benefits of industry best practices for our clients are real and measurable: higher quality products, customer growth and tens of millions of dollars in savings on warranty spend.
HP Warranty Services Features
- Claims Processing – Includes product registration, entitlement verification, adjudication, RMA management, labor reimbursement and reports
- Extended Warranty Management – Provides entitlement verification, product registration reports and funds collection
- Inventory Management – Provides ability to track swap stock in the field and manage the allocation of units to RMAs
- Online Parts Ordering and Tracking – Provides e-mail notifications, sales tracking, details on warranty/out-of-warranty parts and reports
- Warranty Effectiveness – Includes customer satisfaction surveys, for your information service bulletins, channel incentive program management and reporting
For more information about what HP Enterprise Services can do for you, submit a business inquiry.